By Using the services of WireCare.com, you agree to the following conditions:
When signing up for an account on WireCare.com, you agree to receive emails and other communications about the status of your order, updates to your account, payment information, and other vital topics related to completing your purchase or fulfilling your requests.
Copyright, Trademarks, Patents, Intellectual Property
All content on WireCare.com is Copyright and Trademark their respective owners and creators, in accordance to the law. By using WireCare.com, you agree to respect those various intellectual properties.
Payments, Returns, and Shipping
The information contained in this website is for general information purposes only. The information is provided by WireCare.com and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you may be able to link to other websites which are not under the control of WireCare.com. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, WireCare.com takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Due to a rapidly changing economy and shifting costs of materials, all prices on WireCare® are subject to change without notice. If a product on WireCare® is mistakenly listed at an incorrect price, WireCare® reserves the right to refuse or cancel any such orders placed for incorrectly priced products even if the order has been confirmed and your credit card has been charged. In the event that your credit card has already been charged for the purchase and your order is cancelled, WireCare® shall issue a refund to your credit card in the amount that was charged.
Product color, specifications, and images are subject to change without notice. WireCare® is neither responsible for color changes between lots or batches of material nor for typographical or illustrative errors.
WireCare® Inc. reserves the right to amend these terms and conditions at any time.
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By using the services of WireCare.com, you agree that you have read this Privacy Statement in accordance with our Terms and Conditions
This Privacy Statement answers the following questions:
What Information Does WireCare.com Gather About You?
When you place an order with WireCare.com, we need to know your name, email, shipping and billing addresses, telephone number, credit card number, and credit card expiration date. This allows us to process and fulfill your order and to notify you of your order status. We will also use your information to contact you regarding your order should the need arise. All of this information is encrypted, using Secure Socket Layers (SSL) technology.
WireCare.com collects IP addresses for the purposes of ensuring system and account security, as well as for historical website usage metrics.
If you sign up for our news or marketing mailing list, we will require your email so we can inform you about our various products and services, or other products and services we feel may interest you.
WireCare.com records information about the pages and products you visit and add to your cart in order to help us understand how to improve your shopping experience.
What Does WireCare.com Do With Your Data?
WireCare.com will send marketing information to your provided email address if you have consented to receiving these emails from us. Only WireCare.com and it's marketing partners (working on our behalf under confidentiality agreements) will send you these emails.
Required for shopping on WireCare.com is a browser feature known as a "cookie." Cookies contain bits of information that Web sites transfer to your computer's hard drive for record keeping purposes. Cookies can make the Web more useful by storing information about your preferences on a particular site such as ours. Although we may assign your browser a cookie, it doesn't tell us who you are. Only you can do that. Cookies are used on WireCare.com in two main ways:
- Cookies are used to estimate our audience size and usage patterns. Each browser accessing WireCare.com is given a unique cookie, which is then used to determine usage patterns, and to help in targeting content and ads based on user interests.
Account Information And Updates
When signing up for an account on WireCare.com, we will use your email address to inform you of updates and other important information related to your account and finalized orders.
Site Security and Improvement
WireCare.com records and temporarily keeps a limited amount of personal data, such as IP addresses, for the purposes of detecting and preventing fraud, ensuring the security of user accounts, improving overall site security, and for studying how people use our site to design future improvements.
Third Party Partners
We may employ and work with contractors and companies that help with our operations and website. Some or all of these partners may access our databases of user information. These partners are subject to confidentiality agreements that restrict their use and disclosure of all information they obtain through their relationship with Wirecare.com. The information accessed by these entities will only be used to the extent and for the purposes mentioned in this policy.
How Secure Is Your Data?
Will WireCare.com Disclose Any of Your Personal Information?
WireCare.com will disclose your personal information only to the extent necessary to fulfill your order and charge your credit card. We use a credit card processing company to verify your card number and process the transaction.
Except as described in this Privacy Statement, or to comply with applicable laws or valid legal process, or to protect the rights or property of WireCare.com, we will not disclose any personal identifiable information about our customers.
What Kind of Security Measures Do We Take to Protect Your Information from Accidental Loss or Disclosure?
WireCare.com is committed to protecting your personal information. All information that you provide to us is stored on our secure servers. Further, the information you provide when making a purchase on WireCare.com is encrypted with SSL technology.
Changes to this Privacy Statement
WireCare.com may make changes to this Privacy Statement at any time, but we'll notify you of any substantive or material change (by way of email) and provide you with the opportunity to opt-out.
What Rights Do You Have To Your Data?
The General Data Protection Regulation
In accordance with GDPR statutes, residents of the EU have rights and ownership of their personal identifying data on WireCare.com, when it falls within the law. Any user that this regulation applies to may contact WireCare.com about the deletion or restriction of their personal individual data, as long as it does not compromise the legal standing of WireCare® INC. or pose a harm to public safety. In addition, these users may also ask WireCare.com for a copy or for detailed information about the data we have on file related to them, as far as it falls under our control.Back to Top
We accept All Major credit cards for purchases!You may use your company or personal Visa, MasterCard, Discover Card or American Express.
International Customers- We accept major credit cards from most countries. If you are placing an order of less than $1000 USD and the “ship to address” matches that on your credit card, then there should be no delays. Otherwise, for orders over $1000 USD we require the use of a wire transfer.
*Please Note: Orders will not be placed until payment is received
Online Transaction Security
You can be 100% confident in the security of any information you provide WireCare.com regarding your order. We never store any customer's credit card information on our servers. Your credit card information is simply passed through our system to our credit card processor via a Secure Socket Layer (SSL) using a 128-bit encryption technology algorithm. Our SSL is registered with Comodo, one of the most trusted names in secure transactions over the internet.
WireCare.com will not be responsible for any delays in delivery which result from any circumstances beyond its control, including without limitation, supplier lead-time changes, product unavailability, carrier delays, delays due to fire, severe weather conditions, failure of power, labor problems, acts of war, terrorism, general insurrection, acts of God or acts of any government or agency. Any quotes, lead-times and shipping dates provided by WireCare.com are estimates only and are subject to change. WireCare® also reserves the right to use multiple suppliers to support any and all production demands!
Purchase Orders & Accounts
Download Our Credit Application (PDF-Please open it with Adobe Acrobat Reader)
WireCare.com accepts Purchase Orders from our approved, USA-based customers. Our account terms are Net 30 days. To obtain an account please send the following information*:
- Your Company's W-9 IRS Form
- Your Company's Dun & Bradstreet Number (D&B)
- 1 Bank and 3 Trade References
- Your Initial Purchase Order
Please fax this information to our Accounting Department at (973)-300-9048. Our Accounting Dept. will process your application upon receipt. It can take up to 30 days for us to verify credit references, your bank reference, and process an application. If your bank requires a fee to obtain your credit verification, this fee will be added to your first order on Net 30 Terms. Once we have made the decision, we will contact you and let you know the status of your account. If you need an order expedited, please feel free to pay via one of our other payment options shown below.
Once your company has been approved for credit you will be able to fax or email us Purchase Orders. Please fax them to (973)-300-9048 or email them to firstname.lastname@example.org.
**At this time we are unable to extend credit terms to our internationally based customers, however we do have other payment options available.
Alternative payment methods: major credit cards, check, money order, PayPal, or wire transfer.
Please feel free to give us a call at 1-844-2WIRECARE (1-844-294-7322) to speak with one of our Customer Care Consultants if you have any questions.
Please call or e-mail us for wire transfer information.
Sales Tax Information
Many countries and jurisdictions around the world apply some type of tax on consumer purchases, including items bought on WireCare.com. Currently, we are obligated to charge sales tax for delivery within the following 12 states - IL, IN, KS, MD, MI, MN, NJ, NY, NC, OH, VA, and WI.
However, many companies and organizations qualify as exempt from sales tax and may make purchases on WireCare® without paying sales tax. If you are a tax-exempt buyer, you must provide WireCare® with a copy of a state resale certificate, an exemption certificate, or other acceptable proof of your exempt status in the state to which the items will be shipped.
To submit your documentation please do one of the following:
- Scan your certificate and email it to us at email@example.com. Please include 'Tax Exemption Request' in your email's subject line.
- Fax your certificate to (973)-300-9048. Please mark your fax with 'Attn: WireCare® Tax Exempt'.
In either case, please include the following with your documentation:
- Customer number
- Name of organization making the purchase
- Email address associated with the account.
If you have a defective item or if the wrong product was shipped to you please notify us immediately. We do our very best to insure the quality of the products we sell on WireCare®. We have partnered with the top manufacturers and carry the best and most reliable brands in the industry.
Returns for quality reasons are taken very seriously and will be handled quickly. Contact us by phone at 1-844-2WIRECARE (1-844-294-7322) for a Return Material Authorization number, (RMA). Credit will not be issued for any returns without a RMA number.
If material has been ordered incorrectly we will do our very best to assist you.
However, all braided sleeving and heat shrink tubing orders for 25 feet or less will not be refunded.
Full spools of 25 feet and larger, and unused tools may be returned for credit. See chart for restocking fees:
|Elapsed Time||Restocking Fee|
|Up to 30 days||15%|
|31 - 90 days||20%|
|90 days to 6 months||25%|
|Over 6 months||50%|
*Returned items must be in their original packaging, in as-new condition, and must be accompanied by the original packing slip.
Shipping with WireCare®
Same Day Shipping Guarantee!
Orders Processed by 2:00 pm EST Monday-Friday Ship The SAME DAY!
In-stock items only, excluding holidays.
In stock items will ship in 24 to 48 hours. In most cases, however, if you place an order before 2:00pm ET and the requested item(s) are in stock, it will ship from our warehouse the same day. Whereas, if an item on your order needs to be drop-shipped from one of our suppliers, we’ll make sure that it ships out as quickly as possible! Please do not hesitate to call one of our Customer Care Consultants if you have any questions or require special shipping optionsAny quotes, lead-times, or shipping dates provided by WireCare.com are estimates only and are subject to change!
We work with multiple carriers to offer you different shipping options. UPS is our preferred carrier, but you may also choose FedEx or US Mail (US only). Expedited shipping options are also available for rush deliveries.
- Estimated delivery time.
- A signature may be required upon delivery (at the discretion of the UPS delivery driver and depending on your location). Packages cannot be rerouted or picked up from UPS.
- Choosing UPS Next Day Air applies to weekday deliveries only! If you require the UPS Next Day Air Saturday delivery please call Customer Service.
- A signature may be required upon delivery (depending on your location and at the discretion of the FedEx delivery driver). Packages cannot be rerouted or picked up from FedEx.
US Postal Service (US only)
- USPS orders are not guaranteed to ship the same day the order is placed!
- USPS can ship packages to PO Boxes. Packages cannot be rerouted or picked up.
- Delivery times vary by destination, and is not guaranteed.
- Tracking of packages have some limitations
All Shipping costs are automatically calculated in your shopping cart, and are based on the size and weight of your items, their destination, and which shipping method you choose. These shipping rates are quoted directly from our shipping calculators. We do everything we can to keep your shipping costs as low as possible. WireCare.com does not make a profit from shipping. Please feel free to contact us at 1-844-2WIRECARE (1-844-294-7322), and one our Customer Care Consultants will be happy to review your order with you.
WireCare.com ships product all over the world via both UPS and FedEx. Please keep in mind that when you place an international order, you are responsible for all applicable duty and taxes.
If your order requires any special paperwork please email us at firstname.lastname@example.org or contact us by phone at 1-844-2WIRECARE (1-844-294-7322). Also in the event that the product you have ordered is out of stock at the time the order was placed, you will be notified by email the estimated date that your order can ship complete.
Confirmation & Tracking
Confirmation e-mails are sent immediately after your package is shipped, complete with estimated delivery date and tracking information (trackable shipping methods only). First Class, Priority and Express Mail have delivery confirmation.Back to Top
Promotional Code & Free Shipping Disclaimer
All WireCare.com promotional and Free Shipping codes are subject to the following rules and restrictions:
- Free Shipping codes apply to domestic orders only.
- Promotions excludes some products including but not limited to: Cable Ramps and drop shipped products.
- Wirecare.comdoes not guarantee the validity of shipping or promotional codes provided by other parties.
- All Wirecare.com Shipping and Promotional codes expire. Please contact a representative with any questions regarding your promotional code.
Heatshrink Printing Disclaimer
Please be aware that Heatshrink Printing orders will be processed in the order in which they are received. Most of these orders require at least 3 to 5 days in production before shipping. However, we will do our best to get orders out as quickly as possible.
Note: Selecting a faster shipping method does not speed up the production time - just the shipping time.
By placing your Heatshrink Printing order, you are giving implied consent for WireCare® to use samples of your designs for promotional purposes. If you wish to opt out your heatshrink designs for these uses, please let us know via phone at 1-844-2WIRECARE (1-844-294-7322) or via email at info@Wirecare.com.Back to Top
WireCare® Accessibility Statement
WireCare® has maintained a longtime digital accessibility commitment to reach the largest and most diverse audience possible, no matter a site visitor’s technology or capabilities. We conduct regular website audits to determine that it conforms to the Americans with Disabilities Act (ADA) Standards for Accessible Design and recommendations of the Web Content Accessibility Guidelines 2.1 AA (WCAG 2.1 AA). These assessments ensure we continue to provide an accessible web experience that complies with applicable rules, while embracing the needs of all our website visitors.
As technology never stops evolving, it is a continuous process to manage the standards for our digital presence. If you encounter any access difficulties during your visit to our website or have questions or feedback pertaining to our site’s accessibility, please do not hesitate to contact our Customer Service team at email@example.com or 1-844-2WIRECARE (1-844-294-7322).Back to Top